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Client Success Specialist – Touchpoint Labs

About the Role
Touchpoint Labs is seeking a Client Success Specialist to join our team. In this role, you will be responsible for supporting clients throughout their journey, helping them achieve their business goals by providing clear guidance, training, and solutions using our advanced sales, marketing, and support software platform, as well as other related technologies.

Key Responsibilities
Build strong relationships with a portfolio of Touchpoint Labs clients, understanding their objectives and helping them achieve measurable improvements in their business.
Operate and become proficient in Touchpoint Labs’ software platform and a variety of other technologies, determining the best tools for each client scenario.
Simplify complex concepts and processes, creating clear and concise training materials, including videos and documentation, to enable client success.
Design and deliver engaging training sessions, including one-on-one and group webinars, to educate clients on best practices and platform features.
Continuously evaluate client progress, adapting training and support to meet diverse learning styles and needs.
Collaborate with internal teams across Product, Marketing, Sales, Onboarding, and Client Success to gather insights and develop effective educational resources.
Proactively identify opportunities to improve client outcomes and implement solutions that drive results.
Respond to client inquiries via email, video, and other communication channels in a timely and professional manner.
Contribute to the ongoing development and refinement of client success processes and training programs.

Qualifications
Strong problem-solving skills and the ability to break down complex topics into actionable steps.
Excellent verbal and written communication skills, with a direct and professional approach.
Experience in client support, training, or education, preferably in a technology-driven environment.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Comfortable using a variety of digital tools and platforms (e.g., Zoom, Screencast-O-Matic, Shopwindow, Happy Scribe, Spatial).
Motivated to understand client perspectives and deliver tailored, impactful solutions.
Self-starter with a passion for building systems and processes that drive client success.

Preferred Skills
Experience creating training materials and delivering virtual training sessions.
Familiarity with sales, marketing, and support software platforms.
Ability to synthesize feedback and data into actionable insights.

Touchpoint Labs values initiative, creativity, and a commitment to helping clients succeed. If you are passionate about education, technology, and making a measurable impact, we encourage you to apply.

Ideal Candidate Description
What You'll Do:
Envision yourself as a key leader within the organization, ensuring operations run seamlessly by managing tasks, resolving challenges, and streamlining processes. In this role, you’ll act as a guiding force, keeping everything on track and providing the support needed for teams to thrive and achieve their goals.
Who We're Looking For:
You Excel in Organization: You have a passion for creating order, developing effective systems, and maintaining structured workflows. Your ability to identify patterns and implement improvements ensures efficiency and success in every task.
You Understand People: You have the ability to understand others’ perspectives, recognize their needs, and communicate effectively in a way that resonates. Your talent for explaining concepts clearly fosters collaboration and understanding.
You Enjoy Checklists & Calendars: You rely on checklists and calendars to stay on track, ensuring tasks are completed efficiently and on time.
You Excel at Simplifying Complexity: You have a talent for breaking down complicated ideas into clear, actionable steps that are easy for everyone to understand.
You are a Problem Solver: You thrive on tackling challenges, developing innovative solutions, and identifying opportunities to improve processes, even in situations where no immediate tasks are assigned.
You Teach & Help: You have a talent for tailoring explanations to align with individuals’ knowledge levels, making it easy for them to learn and grow effectively.
Skills You'll Need:
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in Google Workspace tools, including Docs, Sheets, and Slides.
Excellent interpersonal skills, demonstrating professionalism, friendliness, and keen attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes and outcomes.
Why This Role Stands Out:
This position focuses on streamlining processes, solving challenges, and developing effective systems to support others. You’ll have opportunities to learn new skills, share innovative ideas, and contribute to the success of your team. If you are passionate about organization, enjoy helping others, and are driven to improve how things work, this role is an excellent fit for you!
Must Be Fluent in English.

Client Success Specialist – Touchpoint Labs

About the Role
Touchpoint Labs is seeking a Client Success Specialist to join our team. In this role, you will be responsible for supporting clients throughout their journey, helping them achieve their business goals by providing clear guidance, training, and solutions using our advanced sales, marketing, and support software platform, as well as other related technologies.

Key Responsibilities
Build strong relationships with a portfolio of Touchpoint Labs clients, understanding their objectives and helping them achieve measurable improvements in their business.
Operate and become proficient in Touchpoint Labs’ software platform and a variety of other technologies, determining the best tools for each client scenario.
Simplify complex concepts and processes, creating clear and concise training materials, including videos and documentation, to enable client success.
Design and deliver engaging training sessions, including one-on-one and group webinars, to educate clients on best practices and platform features.
Continuously evaluate client progress, adapting training and support to meet diverse learning styles and needs.
Collaborate with internal teams across Product, Marketing, Sales, Onboarding, and Client Success to gather insights and develop effective educational resources.
Proactively identify opportunities to improve client outcomes and implement solutions that drive results.
Respond to client inquiries via email, video, and other communication channels in a timely and professional manner.
Contribute to the ongoing development and refinement of client success processes and training programs.

Qualifications
Strong problem-solving skills and the ability to break down complex topics into actionable steps.
Excellent verbal and written communication skills, with a direct and professional approach.
Experience in client support, training, or education, preferably in a technology-driven environment.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Comfortable using a variety of digital tools and platforms (e.g., Zoom, Screencast-O-Matic, Shopwindow, Happy Scribe, Spatial).
Motivated to understand client perspectives and deliver tailored, impactful solutions.
Self-starter with a passion for building systems and processes that drive client success.

Preferred Skills
Experience creating training materials and delivering virtual training sessions.
Familiarity with sales, marketing, and support software platforms.
Ability to synthesize feedback and data into actionable insights.

Touchpoint Labs values initiative, creativity, and a commitment to helping clients succeed. If you are passionate about education, technology, and making a measurable impact, we encourage you to apply.