Client Success - Recruitment Software For University Music Schools

Client Success & Account Manager – Musicwindow
About the Role
We’re looking for a client success and account management maestro who enjoys building problem-solving, guiding clients to success, and helping them see real results. The clients in this segment of our business are primarily university music departments, marching bands, and performing arts organizations. You will work with music faculty and staff to support their recruitment and outreach goals, to establish Musicwindow as a natural extension of their program.
This is not a reactive customer service role. You’ll be our clients’ trusted advisor, helping them define what success looks like, uncover challenges, and move forward with a clear plan. Your work ensures they feel confident, supported, and motivated to continue with us year after year.
What You’ll Do
Guide Client Success: Partner with music department chairs, band directors, and administrators to understand their goals and the associated challenges, ask smart questions, and create roadmaps that fit their recruiting needs.
Support Recruitment and Marketing Success: Help clients make the most of the Musicwindow platform to reach prospective students, capture interest, and convert leads into enrollments.
Own Client Relationships: Build lasting trust and ensure clients see steady progress, even when circumstances change—whether it’s new stakeholders, competing tools, or the challenges of limited time and resources.
Prioritize & Stay Efficient: Juggle multiple client accounts, manage deadlines, and use tools (including AI where appropriate) to stay productive.
Advise & Encourage: Lead conversations in a way that helps clients ask better questions, make stronger decisions, and move toward real outcomes.
Coordinate with Internal Teams: Work closely with Musicwindow’s production and support teams to turn each client’s vision into reality—bridging the gap between what they imagine and what actually gets implemented.
Spot & Share Success: Recognize when clients achieve wins and invite them to serve as case studies or references, helping feed great stories and proof points to our marketing team.
What You Bring
1–2+ years of SaaS account management or client success experience (or related experience working directly with clients).
Confidence building relationships with university leaders, faculty, and staff—and the ability to speak with them as peers.
Ability to learn our marketing SaaS platform quickly and connect it to a client’s recruiting strategy.
A proactive, problem-solving approach—you don’t just wait for requests, you look for problems and help clients uncover what they really need.
Strong organizational skills to balance multiple accounts and priorities.
Willingness to guide clients with confidence—asking tough questions, challenging assumptions, and leading them toward better ways of doing things.
Why This Role Matters
Our clients work with finite financial and staff resources. They are typically small organizations who dream they could deploy the same caliber of technology and marketing as a Fortune 500 company. This is why they rely on Musicwindow to help them recruit the next generation of music students. Your role is to make sure clients achieve real results in a way that is low-lift for them. When clients feel confident in their progress, continuing with Musicwindow becomes the obvious choice.
This is a role for someone who enjoys building relationships, solving problems, and making an impact. If you’re excited about working closely with university music and performing arts programs and helping them succeed, we’d love to hear from you.

Office Coordinator-Remote

Ideal Candidate Description
What You'll Do:
Envision yourself as a key leader within the organization, ensuring operations run seamlessly by managing tasks, resolving challenges, and streamlining processes. In this role, you’ll act as a guiding force, keeping everything on track and providing the support needed for teams to thrive and achieve their goals.
Who We're Looking For:
You Excel in Organization: You have a passion for creating order, developing effective systems, and maintaining structured workflows. Your ability to identify patterns and implement improvements ensures efficiency and success in every task.
You Understand People: You have the ability to understand others’ perspectives, recognize their needs, and communicate effectively in a way that resonates. Your talent for explaining concepts clearly fosters collaboration and understanding.
You Enjoy Checklists & Calendars: You rely on checklists and calendars to stay on track, ensuring tasks are completed efficiently and on time.
You Excel at Simplifying Complexity: You have a talent for breaking down complicated ideas into clear, actionable steps that are easy for everyone to understand.
You are a Problem Solver: You thrive on tackling challenges, developing innovative solutions, and identifying opportunities to improve processes, even in situations where no immediate tasks are assigned.
You Teach & Help: You have a talent for tailoring explanations to align with individuals’ knowledge levels, making it easy for them to learn and grow effectively.
Skills You'll Need:
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in Google Workspace tools, including Docs, Sheets, and Slides.
Excellent interpersonal skills, demonstrating professionalism, friendliness, and keen attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes and outcomes.
Why This Role Stands Out:
This position focuses on streamlining processes, solving challenges, and developing effective systems to support others. You’ll have opportunities to learn new skills, share innovative ideas, and contribute to the success of your team. If you are passionate about organization, enjoy helping others, and are driven to improve how things work, this role is an excellent fit for you!
Must Be Fluent in English.

Administrative Assistant-Remote

Ideal Candidate Description
What You'll Do:
Envision yourself as a key leader within the organization, ensuring operations run seamlessly by managing tasks, resolving challenges, and streamlining processes. In this role, you’ll act as a guiding force, keeping everything on track and providing the support needed for teams to thrive and achieve their goals.
Who We're Looking For:
You Excel in Organization: You have a passion for creating order, developing effective systems, and maintaining structured workflows. Your ability to identify patterns and implement improvements ensures efficiency and success in every task.
You Understand People: You have the ability to understand others’ perspectives, recognize their needs, and communicate effectively in a way that resonates. Your talent for explaining concepts clearly fosters collaboration and understanding.
You Enjoy Checklists & Calendars: You rely on checklists and calendars to stay on track, ensuring tasks are completed efficiently and on time.
You Excel at Simplifying Complexity: You have a talent for breaking down complicated ideas into clear, actionable steps that are easy for everyone to understand.
You are a Problem Solver: You thrive on tackling challenges, developing innovative solutions, and identifying opportunities to improve processes, even in situations where no immediate tasks are assigned.
You Teach & Help: You have a talent for tailoring explanations to align with individuals’ knowledge levels, making it easy for them to learn and grow effectively.
Skills You'll Need:
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in Google Workspace tools, including Docs, Sheets, and Slides.
Excellent interpersonal skills, demonstrating professionalism, friendliness, and keen attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes and outcomes.
Why This Role Stands Out:
This position focuses on streamlining processes, solving challenges, and developing effective systems to support others. You’ll have opportunities to learn new skills, share innovative ideas, and contribute to the success of your team. If you are passionate about organization, enjoy helping others, and are driven to improve how things work, this role is an excellent fit for you!
Must Be Fluent in English.

Junior Marketing Content Builder- Remote

About Us

Touchpoint Labs is a fast-growing, lean, innovative early-stage technology company. Our software gives small and local businesses the same capabilities only enjoyed by the big brands. We believe local businesses & organizations should have the same access to technology and techniques to communicate & compete like big brands and do it better. It’s vital small businesses are fully competitive so that our local economies and communities can be healthy.

Responsibilities:

Crafting Digital Masterpieces: Design engaging landing pages, digital forms, brochures, and marketing automation workflows that captivate and convert. The client hands you their images, videos, and copy, you weave it into an engaging experience for their end consumer.

Blending Creativity with Structure: In some instances, you’ll follow a proven process to incorporate images, videos, links, and pre-written content into our templates. In others, you'll use your creativity to turn a half-baked idea into tangible, impactful campaigns.

Innovative Problem Solving: Work with varying degrees of guidance, from detailed briefs to broad concepts, requiring you to think on your feet and deliver creative solutions that align with our clients' goals.

Respect for Brand: Each client has a unique style and brand identity (colors, styling, the vibe of their messaging - do they seem professional, fun, inviting). You must keenly observe a client's styling and branding, when in some cases, the specifics aren't spelled out for you, and emulate their brand in new contexts. Said simply, you have a natural love and appreciation for the discipline of branding.

This is primarily a "behind the scenes" role. Meeting with clients is not something you will experience on a typical day.

Doing well in this entry-level role, your next leap forward may be around the corner. This may include more creative responsibilities, Bot prompting, UX, video editing, client consulting, or a path that aligns with your passions. We are focused on identifying everyone's strengths and matching them to a role they will be happy in.

Qualifications:

Technical Proficiency: While coding skills are not required (far from it), you should be eager to learn and adept at using online content management and marketing automation software. Full training is provided and fully paid.

Reliable Internet Connection: A high-speed internet connection is essential for seamless remote work.

Detail-Oriented and Deadline-Driven: You must be able to follow instructions with accuracy and adhere to deadlines consistently.

Familiarity with Digital Tools: Experience with CRM tools, email marketing software, or website builders like Weebly, Wix, or Squarespace is a plus, though not mandatory.

Self-Motivated and Disciplined: The freedom of remote work comes with a need for motivation and self-discipline, as you'll be managing your tasks without constant supervision.

Experience with AI: You will be learning AI chatbot prompting in this role

What’s In It For You?

Hands-On Experience: Gain valuable experience working in a fast-paced, technology-driven start-up environment, providing you with skills that can catapult your career in various directions, including graphic design, creative marketing, or account management.

Flexible Work Environment: Enjoy the freedom to work from anywhere that inspires you, be it your home, a coffee shop, or a co-working space. No more time-consuming commutes.

Room for Growth: Touchpoint Labs is a young company with ample opportunities for career advancement. Your contributions can help shape the company’s future, and there’s potential for this role to evolve into a full-time position if desired.

Additional Information

Usually starts as a part-time position (roughly 15 hours per week). If you have a different arrangement in mind, let's talk.

The exact working schedule is flexible so this can be done in between classes or during evenings or weekends.

This job has the potential to become a full-time position if that is your ultimate desire.

This job is an independent contractor position. You will be a 1099 worker.

Client Success - Recruitment Software For University Music Schools

Client Success & Account Manager – Musicwindow
About the Role
We’re looking for a client success and account management maestro who enjoys building problem-solving, guiding clients to success, and helping them see real results. The clients in this segment of our business are primarily university music departments, marching bands, and performing arts organizations. You will work with music faculty and staff to support their recruitment and outreach goals, to establish Musicwindow as a natural extension of their program.
This is not a reactive customer service role. You’ll be our clients’ trusted advisor, helping them define what success looks like, uncover challenges, and move forward with a clear plan. Your work ensures they feel confident, supported, and motivated to continue with us year after year.
What You’ll Do
Guide Client Success: Partner with music department chairs, band directors, and administrators to understand their goals and the associated challenges, ask smart questions, and create roadmaps that fit their recruiting needs.
Support Recruitment and Marketing Success: Help clients make the most of the Musicwindow platform to reach prospective students, capture interest, and convert leads into enrollments.
Own Client Relationships: Build lasting trust and ensure clients see steady progress, even when circumstances change—whether it’s new stakeholders, competing tools, or the challenges of limited time and resources.
Prioritize & Stay Efficient: Juggle multiple client accounts, manage deadlines, and use tools (including AI where appropriate) to stay productive.
Advise & Encourage: Lead conversations in a way that helps clients ask better questions, make stronger decisions, and move toward real outcomes.
Coordinate with Internal Teams: Work closely with Musicwindow’s production and support teams to turn each client’s vision into reality—bridging the gap between what they imagine and what actually gets implemented.
Spot & Share Success: Recognize when clients achieve wins and invite them to serve as case studies or references, helping feed great stories and proof points to our marketing team.
What You Bring
1–2+ years of SaaS account management or client success experience (or related experience working directly with clients).
Confidence building relationships with university leaders, faculty, and staff—and the ability to speak with them as peers.
Ability to learn our marketing SaaS platform quickly and connect it to a client’s recruiting strategy.
A proactive, problem-solving approach—you don’t just wait for requests, you look for problems and help clients uncover what they really need.
Strong organizational skills to balance multiple accounts and priorities.
Willingness to guide clients with confidence—asking tough questions, challenging assumptions, and leading them toward better ways of doing things.
Why This Role Matters
Our clients work with finite financial and staff resources. They are typically small organizations who dream they could deploy the same caliber of technology and marketing as a Fortune 500 company. This is why they rely on Musicwindow to help them recruit the next generation of music students. Your role is to make sure clients achieve real results in a way that is low-lift for them. When clients feel confident in their progress, continuing with Musicwindow becomes the obvious choice.
This is a role for someone who enjoys building relationships, solving problems, and making an impact. If you’re excited about working closely with university music and performing arts programs and helping them succeed, we’d love to hear from you.

Office Coordinator-Remote

Ideal Candidate Description
What You'll Do:
Envision yourself as a key leader within the organization, ensuring operations run seamlessly by managing tasks, resolving challenges, and streamlining processes. In this role, you’ll act as a guiding force, keeping everything on track and providing the support needed for teams to thrive and achieve their goals.
Who We're Looking For:
You Excel in Organization: You have a passion for creating order, developing effective systems, and maintaining structured workflows. Your ability to identify patterns and implement improvements ensures efficiency and success in every task.
You Understand People: You have the ability to understand others’ perspectives, recognize their needs, and communicate effectively in a way that resonates. Your talent for explaining concepts clearly fosters collaboration and understanding.
You Enjoy Checklists & Calendars: You rely on checklists and calendars to stay on track, ensuring tasks are completed efficiently and on time.
You Excel at Simplifying Complexity: You have a talent for breaking down complicated ideas into clear, actionable steps that are easy for everyone to understand.
You are a Problem Solver: You thrive on tackling challenges, developing innovative solutions, and identifying opportunities to improve processes, even in situations where no immediate tasks are assigned.
You Teach & Help: You have a talent for tailoring explanations to align with individuals’ knowledge levels, making it easy for them to learn and grow effectively.
Skills You'll Need:
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in Google Workspace tools, including Docs, Sheets, and Slides.
Excellent interpersonal skills, demonstrating professionalism, friendliness, and keen attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes and outcomes.
Why This Role Stands Out:
This position focuses on streamlining processes, solving challenges, and developing effective systems to support others. You’ll have opportunities to learn new skills, share innovative ideas, and contribute to the success of your team. If you are passionate about organization, enjoy helping others, and are driven to improve how things work, this role is an excellent fit for you!
Must Be Fluent in English.

Administrative Assistant-Remote

Ideal Candidate Description
What You'll Do:
Envision yourself as a key leader within the organization, ensuring operations run seamlessly by managing tasks, resolving challenges, and streamlining processes. In this role, you’ll act as a guiding force, keeping everything on track and providing the support needed for teams to thrive and achieve their goals.
Who We're Looking For:
You Excel in Organization: You have a passion for creating order, developing effective systems, and maintaining structured workflows. Your ability to identify patterns and implement improvements ensures efficiency and success in every task.
You Understand People: You have the ability to understand others’ perspectives, recognize their needs, and communicate effectively in a way that resonates. Your talent for explaining concepts clearly fosters collaboration and understanding.
You Enjoy Checklists & Calendars: You rely on checklists and calendars to stay on track, ensuring tasks are completed efficiently and on time.
You Excel at Simplifying Complexity: You have a talent for breaking down complicated ideas into clear, actionable steps that are easy for everyone to understand.
You are a Problem Solver: You thrive on tackling challenges, developing innovative solutions, and identifying opportunities to improve processes, even in situations where no immediate tasks are assigned.
You Teach & Help: You have a talent for tailoring explanations to align with individuals’ knowledge levels, making it easy for them to learn and grow effectively.
Skills You'll Need:
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in Google Workspace tools, including Docs, Sheets, and Slides.
Excellent interpersonal skills, demonstrating professionalism, friendliness, and keen attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes and outcomes.
Why This Role Stands Out:
This position focuses on streamlining processes, solving challenges, and developing effective systems to support others. You’ll have opportunities to learn new skills, share innovative ideas, and contribute to the success of your team. If you are passionate about organization, enjoy helping others, and are driven to improve how things work, this role is an excellent fit for you!
Must Be Fluent in English.

Client Success- Customer Experience SaaS For Small Businesses

Job Description

Are you ready to inspire, excite, and empower?

As our Client Engagement Trainer, your mission is to transform cutting-edge products and features into tools that our clients can’t live without. Through webinars, training seminars, and one-on-one coaching, you’ll have fun driving adoption of our Touchpoint Sales & Marketing Platform—the world’s first solution designed to give small businesses the marketing edge they deserve.

We’re here for our local businesses: Mom-and-Pop shops that are competing in today’s fast-paced markets. We help them achieve visibility and marketing effectiveness that rivals—and often surpasses—the big guys.

Your role is to take products and features from development and gain adoption by webinars, training seminars, and one-on-one coaching.

The role of the Client Engagement Trainer is to inspire and motivate individuals, fostering enthusiasm and engagement in a professional and impactful manner. We sell the world's first Touchpoint Sales & Marketing Platform to small local businesses. Mom & Pop shops that need to compete in today's competitive markets. We help the little guys have visibility and the marketing effectiveness of the big guys, in some cases even better.

Do you see yourself as the voice of a small business?

Can you see the magic in the people in the local businesses we serve?

It is performing and listening to what people have to say, identifying their most important goals and swiftly getting them there. You’ll establish the simplest and most effective methods to put that “gold” into training programs for others to learn and thrive.

You will quickly learn how to operate a sophisticated sales, marketing and support software platform - Touchpoint Labs. You will also operate a dozen other technologies and know the situation in which each of them works best.

You will simplify complexity. You can identify a main concept and tie in just what is needed, not more not less, to lead a client directly to success.

You enjoy getting your mind into a problem and solving it. You appreciate piecing together parts and building systems. When you find yourself with nothing to do, you self-start. You like to develop expertise in topics and have the confidence to move things in the direction of the vision by managing the resources you have. You get on with things. You can look at a problem and work out a plan to solve it.

You have a love for building processes. You will be listening to various people over zoom, in VR, audio/video/written recordings to build and refine our processes for client success and client educational training.

You seek to understand the viewpoints of our clients, our staff, our partners and when you see what’s needed you are motivated to create and deliver effective, elegant solutions.

You are responsible for a section of Touchpoint Labs clients, and you must help them in many ways until they see and believe their business is improving every day. Your dedication, thoughtfulness, and ability to synthesize feedback into actionable initiatives inspire and empower those around you to achieve success.

You can do a complex task 5 times and then create a training video that trains the next person to do it more simply than when you worked on it.

Think of yourself as a researcher, creator and distributor of communications across Touchpoint Lab’s 5 disciplines.
Product
Marketing
Sales
Onboarding
Client Success

You excel at collaborating across disciplines, seamlessly delivering educational materials and resources to support learning and development.

Because you have the knack for knowing what people need to get themselves faster to where they want to go, you are making a huge difference.

You are straight with your words. If you commit to something, and you find yourself unable to keep that commitment, you know what to do.

Tasks include:
Educating our clients thoroughly on how to be proficient with the platform we provide, emphasizing individual clients needs with different learning styles
Evaluating clients progress and assigning appropriate lessons.
Reading, interpreting, classifying and responding to email and other media.
Creating and refining training programs
Webinars - Hosting live zoom one - on ones, group trainings and seminars
Operating a dozen of technologies like zoom, screencast-o-matic, Shopwindow, happy scribe, Spatial etc.
Simplifying for clients and non clients on how Touchpoint Labs can benefit their business