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Client Success Specialist – Touchpoint Labs

About the Role
Touchpoint Labs is seeking a Client Success Specialist to join our team. In this role, you will be responsible for supporting clients throughout their journey, helping them achieve their business goals by providing clear guidance, training, and solutions using our advanced sales, marketing, and support software platform, as well as other related technologies.

Key Responsibilities
Build strong relationships with a portfolio of Touchpoint Labs clients, understanding their objectives and helping them achieve measurable improvements in their business.
Operate and become proficient in Touchpoint Labs’ software platform and a variety of other technologies, determining the best tools for each client scenario.
Simplify complex concepts and processes, creating clear and concise training materials, including videos and documentation, to enable client success.
Design and deliver engaging training sessions, including one-on-one and group webinars, to educate clients on best practices and platform features.
Continuously evaluate client progress, adapting training and support to meet diverse learning styles and needs.
Collaborate with internal teams across Product, Marketing, Sales, Onboarding, and Client Success to gather insights and develop effective educational resources.
Proactively identify opportunities to improve client outcomes and implement solutions that drive results.
Respond to client inquiries via email, video, and other communication channels in a timely and professional manner.
Contribute to the ongoing development and refinement of client success processes and training programs.

Qualifications
Strong problem-solving skills and the ability to break down complex topics into actionable steps.
Excellent verbal and written communication skills, with a direct and professional approach.
Experience in client support, training, or education, preferably in a technology-driven environment.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Comfortable using a variety of digital tools and platforms (e.g., Zoom, Screencast-O-Matic, Shopwindow, Happy Scribe, Spatial).
Motivated to understand client perspectives and deliver tailored, impactful solutions.
Self-starter with a passion for building systems and processes that drive client success.

Preferred Skills
Experience creating training materials and delivering virtual training sessions.
Familiarity with sales, marketing, and support software platforms.
Ability to synthesize feedback and data into actionable insights.

Touchpoint Labs values initiative, creativity, and a commitment to helping clients succeed. If you are passionate about education, technology, and making a measurable impact, we encourage you to apply.

Client Success Manager – SaaS (Remote, Brazil)
Musicwindow is seeking a Client Success Manager to build strong relationships with our clients in university music departments, marching bands, and performing arts organizations. This role emphasizes proactive client support, helping our users achieve meaningful outcomes with our SaaS platform.
About the Role
You will serve as a trusted advisor, guiding clients to define success, identify challenges, and develop actionable plans to meet their recruiting goals. This is a proactive role focused on client engagement and outcome delivery, rather than reactive customer support.
Responsibilities
Understand client goals and challenges; create strategic roadmaps aligned with their recruiting needs.
Support clients in using our SaaS platform to generate and convert leads effectively.
Build and maintain strong client relationships, ensuring ongoing progress and satisfaction.
Manage multiple client accounts through strong organizational skills and a good sense of prioritization.
Lead client conversations to encourage informed decision-making and problem solving.
Collaborate with internal teams to implement client strategies accurately.
Identify client successes and provide case study opportunities to highlight achievements.
Qualifications
2–3+ years of experience in SaaS account management, client success, or related client-facing roles.
Ability to build confident, peer-level relationships with university faculty and staff.
Quick learner, capable of mastering our SaaS platform and integrating it with client strategies.
Proactive problem solver who identifies needs beyond direct requests.
Strong organizational skills to manage multiple priorities efficiently.
Preferred Skills
Experience crafting concise, effective marketing copy or messaging.
Familiarity with AI tools to enhance client support and marketing efforts.
Basic understanding of marketing deliverables and review processes.
Additional Information
This is a full-time (30-35 hours per week), remote position based in the United States.

If you are passionate about helping music and arts programs succeed and enjoy client-focused work, we encourage you to apply.

Client Success Manager – SaaS (Remote, Brazil)
Musicwindow is seeking a Client Success Manager to build strong relationships with our clients in university music departments, marching bands, and performing arts organizations. This role emphasizes proactive client support, helping our users achieve meaningful outcomes with our SaaS platform.
About the Role
You will serve as a trusted advisor, guiding clients to define success, identify challenges, and develop actionable plans to meet their recruiting goals. This is a proactive role focused on client engagement and outcome delivery, rather than reactive customer support.
Responsibilities
Understand client goals and challenges; create strategic roadmaps aligned with their recruiting needs.
Support clients in using our SaaS platform to generate and convert leads effectively.
Build and maintain strong client relationships, ensuring ongoing progress and satisfaction.
Manage multiple client accounts through strong organizational skills and a good sense of prioritization.
Lead client conversations to encourage informed decision-making and problem solving.
Collaborate with internal teams to implement client strategies accurately.
Identify client successes and provide case study opportunities to highlight achievements.
Qualifications
2–3+ years of experience in SaaS account management, client success, or related client-facing roles.
Ability to build confident, peer-level relationships with university faculty and staff.
Quick learner, capable of mastering our SaaS platform and integrating it with client strategies.
Proactive problem solver who identifies needs beyond direct requests.
Strong organizational skills to manage multiple priorities efficiently.
Preferred Skills
Experience crafting concise, effective marketing copy or messaging.
Familiarity with AI tools to enhance client support and marketing efforts.
Basic understanding of marketing deliverables and review processes.
Additional Information
This is a full-time (30-35 hours per week), remote position based in the United States.

If you are passionate about helping music and arts programs succeed and enjoy client-focused work, we encourage you to apply.

About Us
Touchpoint Labs is a fast-growing, lean, innovative early-stage technology company. Our software gives small and local businesses the same capabilities only enjoyed by the big brands. We believe local businesses & organizations should have the same access to technology and techniques to communicate & compete like big brands and do it better. It’s vital small businesses are fully competitive so that our local economies and communities can be healthy.
Responsibilities:
Crafting Digital Masterpieces: Design engaging landing pages, digital forms, brochures, and marketing automation workflows that captivate and convert. The client hands you their images, videos, and copy, you weave it into an engaging experience for their end consumer.
Blending Creativity with Structure: In some instances, you’ll follow a proven process to incorporate images, videos, links, and pre-written content into our templates. In others, you'll use your creativity to turn a half-baked idea into tangible, impactful campaigns.
Innovative Problem Solving: Work with varying degrees of guidance, from detailed briefs to broad concepts, requiring you to think on your feet and deliver creative solutions that align with our clients' goals.
Respect for Brand: Each client has a unique style and brand identity (colors, styling, the vibe of their messaging - do they seem professional, fun, inviting). You must keenly observe a client's styling and branding, when in some cases, the specifics aren't spelled out for you, and emulate their brand in new contexts. Said simply, you have a natural love and appreciation for the discipline of branding.
This is primarily a "behind the scenes" role. Meeting with clients is not something you will experience on a typical day.
Doing well in this entry-level role, your next leap forward may be around the corner. This may include more creative responsibilities, Bot prompting, UX, video editing, client consulting, or a path that aligns with your passions. We are focused on identifying everyone's strengths and matching them to a role they will be happy in.
Qualifications:
Technical Proficiency: While coding skills are not required (far from it), you should be eager to learn and adept at using online content management and marketing automation software. Full training is provided and fully paid.
Reliable Internet Connection: A high-speed internet connection is essential for seamless remote work.
Detail-Oriented and Deadline-Driven: You must be able to follow instructions with accuracy and adhere to deadlines consistently.
Familiarity with Digital Tools: Experience with CRM tools, email marketing software, or website builders like Weebly, Wix, or Squarespace is a plus, though not mandatory.
Self-Motivated and Disciplined: The freedom of remote work comes with a need for motivation and self-discipline, as you'll be managing your tasks without constant supervision.
Experience with AI: You will be learning AI chatbot prompting in this role
What’s In It For You?
Hands-On Experience: Gain valuable experience working in a fast-paced, technology-driven start-up environment, providing you with skills that can catapult your career in various directions, including graphic design, creative marketing, or account management.
Flexible Work Environment: Enjoy the freedom to work from anywhere that inspires you, be it your home, a coffee shop, or a co-working space. No more time-consuming commutes.
Room for Growth: Touchpoint Labs is a young company with ample opportunities for career advancement. Your contributions can help shape the company’s future, and there’s potential for this role to evolve into a full-time position if desired.
Additional Information
Usually starts as a part-time position (roughly 15 -20 hours per week). If you have a different arrangement in mind, let's talk.
The exact working schedule is flexible so this can be done in between classes or during evenings or weekends.
This job has the potential to become a full-time position if that is your ultimate desire.
This job is an independent contractor position. You will be a 1099 worker.
After the first three months with the team there is an opportunity for an increase in pay.
Must be fluent in English.

Client Success Specialist – Touchpoint Labs

About the Role
Touchpoint Labs is seeking a Client Success Specialist to join our team. In this role, you will be responsible for supporting clients throughout their journey, helping them achieve their business goals by providing clear guidance, training, and solutions using our advanced sales, marketing, and support software platform, as well as other related technologies.

Key Responsibilities
Build strong relationships with a portfolio of Touchpoint Labs clients, understanding their objectives and helping them achieve measurable improvements in their business.
Operate and become proficient in Touchpoint Labs’ software platform and a variety of other technologies, determining the best tools for each client scenario.
Simplify complex concepts and processes, creating clear and concise training materials, including videos and documentation, to enable client success.
Design and deliver engaging training sessions, including one-on-one and group webinars, to educate clients on best practices and platform features.
Continuously evaluate client progress, adapting training and support to meet diverse learning styles and needs.
Collaborate with internal teams across Product, Marketing, Sales, Onboarding, and Client Success to gather insights and develop effective educational resources.
Proactively identify opportunities to improve client outcomes and implement solutions that drive results.
Respond to client inquiries via email, video, and other communication channels in a timely and professional manner.
Contribute to the ongoing development and refinement of client success processes and training programs.

Qualifications
Strong problem-solving skills and the ability to break down complex topics into actionable steps.
Excellent verbal and written communication skills, with a direct and professional approach.
Experience in client support, training, or education, preferably in a technology-driven environment.
Ability to manage multiple tasks, prioritize effectively, and work independently.
Comfortable using a variety of digital tools and platforms (e.g., Zoom, Screencast-O-Matic, Shopwindow, Happy Scribe, Spatial).
Motivated to understand client perspectives and deliver tailored, impactful solutions.
Self-starter with a passion for building systems and processes that drive client success.

Preferred Skills
Experience creating training materials and delivering virtual training sessions.
Familiarity with sales, marketing, and support software platforms.
Ability to synthesize feedback and data into actionable insights.

Touchpoint Labs values initiative, creativity, and a commitment to helping clients succeed. If you are passionate about education, technology, and making a measurable impact, we encourage you to apply.

Ideal Candidate Description
What You'll Do:
Envision yourself as a key leader within the organization, ensuring operations run seamlessly by managing tasks, resolving challenges, and streamlining processes. In this role, you’ll act as a guiding force, keeping everything on track and providing the support needed for teams to thrive and achieve their goals.
Who We're Looking For:
You Excel in Organization: You have a passion for creating order, developing effective systems, and maintaining structured workflows. Your ability to identify patterns and implement improvements ensures efficiency and success in every task.
You Understand People: You have the ability to understand others’ perspectives, recognize their needs, and communicate effectively in a way that resonates. Your talent for explaining concepts clearly fosters collaboration and understanding.
You Enjoy Checklists & Calendars: You rely on checklists and calendars to stay on track, ensuring tasks are completed efficiently and on time.
You Excel at Simplifying Complexity: You have a talent for breaking down complicated ideas into clear, actionable steps that are easy for everyone to understand.
You are a Problem Solver: You thrive on tackling challenges, developing innovative solutions, and identifying opportunities to improve processes, even in situations where no immediate tasks are assigned.
You Teach & Help: You have a talent for tailoring explanations to align with individuals’ knowledge levels, making it easy for them to learn and grow effectively.
Skills You'll Need:
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in Google Workspace tools, including Docs, Sheets, and Slides.
Excellent interpersonal skills, demonstrating professionalism, friendliness, and keen attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes and outcomes.
Why This Role Stands Out:
This position focuses on streamlining processes, solving challenges, and developing effective systems to support others. You’ll have opportunities to learn new skills, share innovative ideas, and contribute to the success of your team. If you are passionate about organization, enjoy helping others, and are driven to improve how things work, this role is an excellent fit for you!
Must Be Fluent in English.