Client Success- Remote

Remote , Remote , United States of America

The role of the client success specialist is listening to what people say, identifying their most important goals and swiftly getting them there. You’ll establish the simplest and most effective methods to put that “gold” into training programs for others to learn and thrive. 

You will quickly learn how to operate a sophisticated sales, marketing and support software platform - Touchpoint Labs. You will also operate a dozen other technologies and know the situation in which each of them works best. 

You will simplify complexity. You can identify a main concept and tie in just what’s needed, not more not less, to lead a client directly to success. 

You enjoy getting your mind into a problem and solving it. You appreciate piecing together parts and building systems. When you find yourself with nothing to do, you self-start. You like to develop expertise in topics and have the confidence to move things in the direction of the vision by managing the resources you have. You get on with things. You can look at a problem and work up a plan to solve it. 

You will be listening to people over zoom, in VR, audio/video/written recordings to build and refine our processes for client success and client educational training. 

You seek to understand the viewpoints of our clients, our staff, our partners and when you see what’s needed you are motivated to create and deliver effective, elegant solutions. 

You are responsible for a section of Touchpoint Labs clients, and you must help them in many ways until they see and believe their business is improving every day. Your hard work, thoughtfulness and synthesizing of what you hear into helpful  initiatives makes you and everyone around you catch fire. 

You can do a complex task 5 times and then create a training video that trains the next person to do it more simply than when you worked on it. 

Think of yourself as a researcher, creator and distributor of communications across Touchpoint Lab’s 5 disciplines. 

1. Product

2. Marketing

3. Sales

4. Onboarding

5. Client Success

Maybe you do wear a cape and are seen flying in and out of disciplines with your sack of educational materials that you're delivering. 

Because you have the knack for knowing what people need to get themselves faster to where they want to go, you are making a huge difference. 

You are straight with your words. If you commit to something, and you find yourself unable to keep that commitment, you know what to do. 

Tasks include: 

• Educating, training and motivating clients to win.

• Evaluate clients progress and assign appropriate lessons.

• Reading, interpreting, classifying and responding to email and other media.

• Creating and refining training programs

• Hosting live zoom one - on ones, group trainings and seminars 

• Operating a dozen technologies like zoom, screencast-o-matic, Shopwindow, happy scribe, Spatial etc. 

• Educating clients and non clients on how Touchpoint Labs can benefit their business

  
  

  
  

  Job-Type: Part-time 20 hours per week

  Salary: $18.00 per hour

  
  

  
  

  Please attach your resume.